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  • 18-09-2020
  • Business
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Top 5 cx trends 2020

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sceertt sceertt
  • 18-09-2020
GREEN PRESSURE. In 2020, consumers move from eco-status to eco-shame.
BRAND AVATARS. Human brands take powerful new form.
METAMORPHIC DESIGN. Consumers demand relevance as a service.
THE BURNOUT. Smart brands rush to help those burned by the pressures of modern life.
CIVIL MEDIA.
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